When will my car be ready?

Insurance Appraisal

1

Vehicle arrive

2

Vehicle is scheduled for insurance estimate

3

Insurance adjuster examines vehicles with estimator

4

Insurance adjuster accepts liability for repairs

5

Insurance adjuster provides estimates for repairs

 

Disassembly & Additional Parts Reports

6

Metal technician is scheduled for vehicle disassembly

7

Vehicles is disassembled

8

Any supplemental damage is reported to the insurance company

 

9

Any supplemental damage is approved by insurance adjuster

 

10

Customer is updated on estimated completion time

Parts Delivery

11

Initial parts order is generated

 

12

Parts are delivered

13

Metal technician is scheduled

 

 

 

Structural & Mechanical Repairs

14

Structural and body repairs are performed

15

Vehicles set up on frame machine and unibody repairs performed

16

Major suspension damage repaired for drive ability is necessary

 

17

Body parts are replaced and repaired

18

Customer is updated on status of their car

Prime & Paint Preparation

19

A paint preparation technician is scheduled for the vehicle

 

20

Priming, Sealing, and corrosion protection are applied

 

21

Repaired panels are washed and chemically treated

22

Vehicles prepped, primed and block sanded

23

Customer is updated on status

Paint & Buff

24

Vehicles is taped, bagged, and masked by painter

25

Vehicle undergoes a multi-step refinishing process in paint booth

26

Vehicles paint finish is forced-air-bakes in booth

27

Vehicles goes to a buff technician to fine finish the painted surfaces

28

Customer is updated on the status and responsibility for payment verification

 

Trim & Final Mechanical Repairs

29

Metal technician is scheduled for  trim and moldings

30

Trim and moldings are installed

31

Vehicle is rescheduled for any mechanical repairs

32

Any repairs to suspension or alignment are performed

 

33

Any repairs to air conditioning are preformed

Detail, Inspection & Test Drive

34

Vehicles goes to detail shop for wash and clean up

35

Vehicle is inspected

36

Vehicle is test driven is necessary

 

37

Any problems are corrected and re-inspected

38

Customer is notified of delivery date & method of payment verified

 

Repairs Completed

39

Estimator completes paperwork with insurance company

 

40

Customer provides payment including deductible

41

Customer picks up repaired vehicle

42

Customer is happy